IT-Digital Support & Optimisation

For A Swiss Based Major Agri-Business Company

PROJECT DETAILS

Client

Agri-Business Company

Location

Switzerland

Service Line

IT-Digital Strategy

Copyright

Kimé 2017

CONTEXT

The Client request for IT-Digital Support and Optimisation as they complete a huge 5 years program for all of its IT systems in EAME, APAC and NAFTA sites. Principle vendor is in lack of reliability for post golive support and optimisation as business activities are impacted by low quality resolution delivery, change request planning and integration. A profound redesign of the support model needs to be put in place from major management stakeholder to business end users.

SOLUTION APPROACH

RESULTS

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